General

This website is owned and operated by Ayurglow Ayurveda Pvt. Ltd. (Ayurglow & Odilite). By using our website or making a purchase, you agree to be legally bound by these Terms & Conditions, Privacy Policy, Return Policy, and Shipping Policy. We reserve the right to update, change, or modify these Terms at any time without prior notice.

Products & Services

All our products are authentic, natural, and carefully manufactured/packed under strict quality control. Product descriptions and images are provided for general information only. Slight variations in color, packaging, or appearance may occur. We do not guarantee specific results, as effectiveness may vary from person to person.

Orders & Payments

Orders will be considered confirmed only after successful payment. We reserve the right to cancel or refuse any order in case of product unavailability, incorrect pricing, or suspected fraudulent activity. All prices are in Indian Rupees (INR) and inclusive/exclusive of taxes as applicable.

Intellectual Property

All content, logos, designs, product images, and text on this website are the property of Ayurglow Ayurveda Pvt. Ltd. (Ayurglow & Odilite). Unauthorized copying, reproduction, or use is strictly prohibited.

Limitation of Liability

We strive to provide the best quality, but we shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our maximum liability, if proven, shall not exceed the purchase value of the product.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts in Odisha, India.

Effective Date: 01st April 2025

At Ayurglow Ayurveda Pvt. Ltd. (Ayurglow & Odilite), we value your trust and respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (www.ayurglowayurveda.com) or purchase our products.

Information We Collect

We may collect the following information when you use our website or services:

• Personal details such as name, phone number, email, billing and shipping address.
• Payment information (processed securely through third-party payment gateways).
• Order history, preferences, and communication details.
• Technical data such as IP address, browser type, and device information.

How We Use Your Information

Your information is used only for:

• Processing and fulfilling your orders.
• Communicating with you regarding orders, offers, or customer support.
• Improving our products, services, and website experience.
• Sending promotional updates (only if you opt-in).
• Legal and compliance purposes where required.

Sharing of Information

We do not sell, rent, or trade your personal information to third parties. Information may be shared only with:

• Trusted service providers (couriers, payment processors, IT support) to fulfill your orders.
• Legal authorities if required by law.

Data Security

We use secure servers, encryption, and other safeguards to protect your data. While we take strong measures, no online platform can guarantee 100% security.

Cookies & Tracking

Our website may use cookies to enhance your browsing experience, analyze site traffic, and personalize offers. You can manage or disable cookies through your browser settings.

Your Rights

As a user, you have the right to:

• Access, update, or correct your personal data.
• Opt out of marketing communications anytime.
• Request deletion of your personal data, subject to legal and business requirements.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

Account Creation

To place an order on our website, users may be required to register and create an account with accurate personal details such as name, email, phone number, and shipping address. You agree to provide true, complete, and updated information at the time of registration. Ayurglow Ayurveda Pvt. Ltd. (Ayurglow & Odilite) reserve the right to verify the details provided and refuse or terminate an account if false information is detected.

Account Security

You are solely responsible for maintaining the confidentiality of your login credentials (username, password, OTPs, etc.). Any activity carried out through your account will be deemed as authorized by you. If you suspect unauthorized access to your account, you must notify us immediately. We are not liable for any loss or damage arising from unauthorized use of your account due to negligence on your part.

User Responsibilities

By creating and using an account, you agree that you will:

• Use the website and services only for lawful purposes.
• Not attempt to interfere with the proper functioning of the site or misuse it in any way.
• Not share or transfer your account to another person without our written permission.
• Be responsible for all orders placed through your account.

Account Suspension & Termination

We reserve the right to suspend, restrict, or permanently terminate any user account without prior notice in cases such as:

• Fraudulent activity, false information, or misuse of the platform.
• Repeated cancellations, non-payments, or policy violations.
• Engaging in abusive, offensive, or illegal behavior towards our staff, partners, or delivery personnel.

Account Deletion

Users may request account deletion at any time by contacting our customer support. Some data may be retained as required under applicable laws (e.g., tax, billing, or regulatory compliance).

Communication Policy

By registering with us, you consent to receive transactional and promotional communications (via email, SMS, WhatsApp, or push notifications). You may opt out of promotional communications anytime, but transactional updates (order/shipping updates, policy changes, etc.) will continue.

Accepted Payment Methods

We currently accept the following secure payment methods on our website:

• Credit/Debit Cards (Visa, MasterCard, RuPay, Maestro, etc.)
• UPI Payments (Google Pay, PhonePe, Paytm, BHIM UPI, etc.)
• Net Banking (all major banks)
• Wallets (where applicable)
• Cash on Delivery (COD) – available only for select pin codes and subject to order value limits.

Payment Security

All online transactions are processed through secure, encrypted gateways to ensure maximum protection of your financial data. We do not store your credit/debit card details or payment credentials on our servers.

Payment Confirmation

Once the payment is successfully completed, you will receive an order confirmation email/SMS with details of your purchase. In case of payment failure but the amount is deducted from your account, the amount will be automatically refunded within 5–7 working days to your original payment method.

Cash on Delivery (COD) Terms

COD may be restricted based on location, order value, or product category. Customers are requested to keep the exact amount ready at the time of delivery. Repeated refusal of COD orders may result in restrictions on future COD facility.

Refunds for Canceled/Returned Orders

If your order is canceled or returned (as per our Cancellation/Return Policy), the refund will be processed only through the original mode of payment.

Refund timelines:

• Prepaid Orders: 5–7 working days after approval.
• COD Orders: Refunds will be issued to your bank account (customer must provide valid account details).

Pricing Policy

All prices listed on our website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. Prices are subject to change without prior notice, but orders once placed will be honored at the price confirmed at checkout.

At Ayurglow Ayurveda Pvt. Ltd. (Ayurglow & Odilite), we strive to deliver your orders safely, quickly, and efficiently.

Order Processing

• All confirmed orders are processed within 2–3 working days (excluding Sundays and public holidays).
• Orders placed after business hours will be processed on the next working day.
• In case of unexpected delays (raw material, weather, courier issues), customers will be notified via email/WhatsApp.

Delivery Timeline

• Domestic Orders (India): Typically delivered within 5–10 working days after dispatch, depending on location.
• Remote / Rural Areas: Delivery may take slightly longer due to courier limitations.
• International Orders: Currently not available.

Shipping Charges

• Standard shipping charges apply based on order weight and delivery location.
• Free Shipping may be offered on promotional campaigns or on minimum order value (as decided by the company).
• Final shipping cost will be displayed at checkout before payment.

Order Tracking

• Once shipped, customers will receive a tracking ID and courier details via email/WhatsApp.
• Customers are responsible for providing a correct and complete address & contact details. The company will not be liable for delays due to incorrect information.

Undelivered / Refused Orders

• If a parcel is refused at delivery or undeliverable due to wrong address/phone number, reshipping charges will be borne by the customer.
• No refund will be issued for such cases.

Company Liability

• We ensure safe packaging and timely dispatch. However, once the order is handed over to the courier, delays due to weather, strikes, or courier issues are beyond our control.
• In case of damaged or missing items, customers must notify us within 24 hours of delivery with photo and video proof.

At Ayurglow Ayurveda Pvt. Ltd. (Ayurglow & Odilite), we work hard to ensure that your orders are processed quickly and shipped on time. Once an order is confirmed, preparation and dispatch begin immediately, making cancellations limited.

⚠️ Order Cancellation by Company

We reserve the right to cancel an order under circumstances such as:

1. Product out of stock or discontinued.
2. Incorrect pricing or listing error.
3. Payment issues or suspected fraudulent transactions.
4. Delivery service unavailability in the shipping location.

In such cases, customers will be notified, and a full refund or store credit will be issued.

⏳ Refund Timelines for Cancellations

• Approved cancellations (eligible orders) will be refunded within 7–10 working days, depending on the payment gateway or bank.
• Store credits, if chosen, will be issued immediately and can be used for the next purchase.

At Ayurglow Ayurveda Pvt. Ltd. (Ayurglow & Odilite), we take pride in delivering high-quality products that are carefully crafted and packaged with utmost care. Since our products are personal care, wellness, and food items, we follow a strict return policy to maintain hygiene and safety standards.

Eligibility for Return/Replacement

1. Returns or replacements are accepted only in the following cases:
   • The product received is damaged or defective.
   • The product received is incorrect (different from the order placed).
2. Any request for return/replacement must be made within 24 hours of delivery by emailing us at info.ayurglow@gmail.com or WhatsApp +91-700-836-2175, along with order details and clear photos and videos of the product.
3. Products must be unused, unopened, and in original packaging to qualify for replacement.

Resolution Process

• Once verified, we will arrange for a replacement of the same product (subject to availability).
• If replacement is not possible, a store credit or coupon of equivalent value will be issued.
• Refunds are not applicable except in rare cases solely at the company's discretion.

Shipping Costs

• If the error is from our side (wrong/defective product), we will bear the shipping cost.
• For all other cases, the customer bears the return shipping charges.

At Ayurglow Ayurveda Pvt. Ltd. (Ayurglow & Odilite), we take great care in crafting and delivering high-quality products. Since our items include personal care, ayurvedic, and food products, refunds are limited due to hygiene, safety, and product quality concerns.

🔄 Refund Method

• Approved refunds will be processed as either:
  • Store Credit/Coupon of equivalent value (preferred), OR
  • Bank/Payment Gateway Refund to the original payment method (only at company's discretion).
• Refund processing may take 7–10 working days, depending on the payment provider.

📦 Return Condition for Refund

• In eligible cases, products must be returned unused, unopened, and in original packaging.
• Return shipping costs will be borne by the customer unless the error is from our side.

General Disclaimer

The information, products, and content provided on this website and by Ayurglow Ayurveda Pvt. Ltd. (Ayurglow & Odilite) are intended for general wellness, nutrition, and lifestyle support only. They are not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified physician, healthcare provider, or nutritionist with any questions regarding a medical condition or dietary requirements.

Ayurvedic & Herbal Products Disclaimer

• Our Ayurvedic and herbal formulations are based on traditional knowledge, classical texts, and natural ingredients.
• Results may vary from person to person depending on individual body type, lifestyle, and health condition.
• These products are not intended to diagnose, treat, cure, or prevent any disease as defined under applicable laws.

Food Products Disclaimer (Odilite)

• Our food products (millets, dry fruits, honey, juices, pickles, etc.) are prepared with care and meet required safety standards.
• However, customers with allergies, dietary restrictions, or specific health conditions should read labels carefully and consult a healthcare professional before consumption.
• While we ensure product quality and freshness, we do not claim any medicinal or therapeutic benefits from food items.

Legal Disclaimer

• By using our products, customers acknowledge and accept that they are doing so at their own discretion and responsibility.
• Ayurglow Ayurveda Pvt. Ltd. (Ayurglow & Odilite), its employees, and affiliates are not liable for any direct, indirect, incidental, or consequential damages arising from the use or misuse of our products or information.
• All statements and claims are for educational and informational purposes only and are not evaluated by any regulatory authority.

At Ayurglow Ayurveda Pvt. Ltd. (Ayurglow & Odilite), we believe that true wellness is not just about personal health but also about the health of our planet and communities. Our commitment to sustainability and ethical practices is at the heart of everything we do.

1. Sustainable Sourcing

We source raw materials responsibly, giving priority to organic, natural, and ethically harvested ingredients. Our partnerships are built with farmers, cooperatives, and suppliers who share our values of fair trade, transparency, and sustainability.

2. Eco-Friendly Packaging

We are steadily moving towards biodegradable, recyclable, and reusable packaging solutions to minimize plastic use. Customers are encouraged to recycle and repurpose our packaging.

3. Environmentally Responsible Production

Our manufacturing processes are designed to minimize waste, reduce energy use, and lower our carbon footprint. Wastewater and by-products are managed responsibly to prevent environmental harm.

4. Ethical Business Practices

We are committed to honesty, fairness, and integrity in all our dealings—with customers, employees, partners, and communities. No product is tested on animals. We promote a cruelty-free and vegan-friendly approach wherever possible.

5. Community Empowerment

We support local farmers and small-scale producers by giving them a fair price for their harvest. Employment opportunities are created for rural communities, empowering them with skills and steady income.

6. Health & Safety Commitment

Every product is crafted with safety, purity, and efficacy in mind, adhering to quality standards and regulatory guidelines. We ensure full transparency in labeling so customers can make informed and conscious choices.

7. Continuous Improvement

Sustainability is a journey. We are committed to innovating and improving our practices to become more eco-friendly and socially responsible with every step.

At Ayurglow Ayurveda Pvt. Ltd. (Ayurglow & Odilite), we are committed to providing a positive and respectful experience for all our customers, employees, and partners. We expect our customers to adhere to the following guidelines:

Respectful Communication

We expect all customers to communicate with our staff and representatives in a respectful and courteous manner. Abusive language, harassment, or threatening behavior will not be tolerated and may result in termination of services.

Appropriate Use of Services

Customers are expected to use our products and services for their intended purposes only. Any misuse, fraudulent activity, or attempt to manipulate our systems may result in immediate account termination and legal action if necessary.

Feedback and Complaints

We welcome constructive feedback and complaints regarding our products or services. Please share your concerns through appropriate channels, and we will address them promptly and professionally.

Policy Compliance

By using our services, customers agree to comply with all our policies, including Terms & Conditions, Privacy Policy, and this Customer Conduct Policy.

At Ayurglow Ayurveda Pvt. Ltd. (Ayurglow & Odilite), our mission goes beyond offering products—we aim to uphold honesty, fairness, and responsibility in everything we do. This Code of Ethics reflects the values we expect from ourselves, our employees, and all stakeholders associated with our company.

1. Integrity & Honesty

We conduct our business with honesty, transparency, and fairness at all levels. We commit to accurate representation of our products and never make false or misleading claims.

2. Commitment to Quality

We ensure that all Ayurvedic, herbal, and food products are made with purity, safety, and effectiveness as the top priority. We adhere to regulatory standards and continuously improve to meet the highest quality benchmarks.

3. Respect for People

We treat employees, customers, suppliers, and partners with dignity, fairness, and respect. Discrimination, harassment, or exploitation of any kind is not tolerated.

4. Environmental Responsibility

We are committed to sustainable and eco-friendly practices, from sourcing raw materials to packaging and distribution. We work actively to minimize our environmental footprint.

5. Fair Business Practices

We believe in ethical sourcing and support fair trade by partnering with farmers, local communities, and responsible suppliers. Bribery, corruption, or unfair advantage has no place in our business.

6. Customer First Approach

We ensure our customers always receive safe, authentic, and high-quality products. We are transparent about ingredients, usage, and limitations to help customers make informed choices.

7. Accountability

Every team member and partner is responsible for upholding this code. Violations will be addressed with seriousness, ensuring accountability and corrective action.