At Ayurglow Ayurveda Pvt. Ltd. (Ayurglow & Odilite), we take great care in crafting and delivering high-quality products. Since our items include personal care, ayurvedic, and food products, refunds are limited due to hygiene, safety, and product quality concerns.

✅ Eligibility for Refund

Refunds are issued only under the following rare circumstances:

  1. If the ordered product is out of stock and cannot be shipped.
  2. If the customer is charged but the order was not successfully placed/processed.
  3. If a replacement is not possible for a damaged, defective, or incorrect product reported within 48 hours of delivery (with photo/video proof).

❌ Non-Refundable Situations

  • Opened, used, or partially consumed products.
  • Food items (millets, dry fruits, pickles, juices, etc.) once the seal is broken.
  • Products damaged due to customer mishandling after delivery.
  • Orders refused at the time of delivery or returned due to wrong/incomplete address.
  • Products purchased under discounts, sales, or promotional offers.

🔄 Refund Method

  • Approved refunds will be processed as either:
    • Store Credit/Coupon of equivalent value (preferred), OR
    • Bank/Payment Gateway Refund to the original payment method (only at company’s discretion).
  • Refund processing may take 7–10 working days, depending on the payment provider.

📦 Return Condition for Refund

  • In eligible cases, products must be returned unused, unopened, and in original packaging.
  • Return shipping costs will be borne by the customer unless the error is from our side.

⚠️ Company Rights

  • Refund approval is solely at the discretion of Ayurglow Ayurveda Pvt. Ltd. & Odilite.
  • The company reserves the right to reject refund requests that do not meet the above conditions.

Cancellation Policy

At Ayurglow Ayurveda Pvt. Ltd. (Ayurglow & Odilite), we work hard to ensure that your orders are processed quickly and shipped on time. Once an order is confirmed, preparation and dispatch begin immediately, making cancellations limited.

✅ Order Cancellation by Customer

  • Orders can be cancelled only within 6 hours of placing the order, provided the order has not yet been processed or shipped.
  • To request a cancellation, customers must contact us via email or WhatsApp with the order details.
  • If approved, the cancellation will be processed and refund issued as store credit/coupon (preferred) or to the original payment method at company’s discretion.

❌ Non-Cancellable Orders

  • Orders that are already shipped or dispatched cannot be cancelled.
  • Customized, special, or bulk orders cannot be cancelled once placed.
  • Orders placed during sales, promotions, or discounts are non-cancellable.

⚠️ Order Cancellation by Company

We reserve the right to cancel an order under circumstances such as:

  1. Product out of stock or discontinued.
  2. Incorrect pricing or listing error.
  3. Payment issues or suspected fraudulent transactions.
  4. Delivery service unavailability in the shipping location.

In such cases, customers will be notified, and a full refund or store credit will be issued.

⏳ Refund Timelines for Cancellations

  • Approved cancellations (eligible orders) will be refunded within 7–10 working days, depending on the payment gateway or bank.
  • Store credits, if chosen, will be issued immediately and can be used for the next purchase.

Disclaimer / Medical Disclaimer

General Disclaimer

The information, products, and content provided on this website and by Ayurglow Ayurveda Pvt. Ltd. (Ayurglow & Odilite) are intended for general wellness, nutrition, and lifestyle support only. They are not a substitute for professional medical advice, diagnosis, or treatment.

Always seek the advice of a qualified physician, healthcare provider, or nutritionist with any questions regarding a medical condition or dietary requirements.

Ayurvedic & Herbal Products Disclaimer

  • Our Ayurvedic and herbal formulations are based on traditional knowledge, classical texts, and natural ingredients.
  • Results may vary from person to person depending on individual body type, lifestyle, and health condition.
  • These products are not intended to diagnose, treat, cure, or prevent any disease as defined under applicable laws.

Food Products Disclaimer (Odilite)

  • Our food products (millets, dry fruits, honey, juices, pickles, etc.) are prepared with care and meet required safety standards.
  • However, customers with allergies, dietary restrictions, or specific health conditions should read labels carefully and consult a healthcare professional before consumption.
  • While we ensure product quality and freshness, we do not claim any medicinal or therapeutic benefits from food items.

Legal Disclaimer

  • By using our products, customers acknowledge and accept that they are doing so at their own discretion and responsibility.
  • Ayurglow Ayurveda Pvt. Ltd. . (Ayurglow & Odilite), its employees, and affiliates are not liable for any direct, indirect, incidental, or consequential damages arising from the use or misuse of our products or information.
  • All statements and claims are for educational and informational purposes only and are not evaluated by any regulatory authority.

⚠️ Important Note:
If you are pregnant, nursing, taking medication, or have a medical condition, consult your doctor before using our Ayurvedic, herbal, or food products.