Shipping Policy – Ayurglow Ayurveda Pvt. Ltd. (Ayurglow / Odilite)

At Ayurglow Ayurveda Pvt. Ltd. (Ayurglow & Odilite), we strive to deliver your orders safely, quickly, and efficiently.

Order Processing

• All confirmed orders are processed within 2–3 working days (excluding Sundays and public holidays).
• Orders placed after business hours will be processed on the next working day.
• In case of unexpected delays (raw material, weather, courier issues), customers will be notified via email/WhatsApp.

Delivery Timeline

• Domestic Orders (India): Typically delivered within 5–10 working days after dispatch, depending on location.
• Remote / Rural Areas: Delivery may take slightly longer due to courier limitations.
• International Orders: Currently not available (or can be customized if you want to allow later).

Shipping Charges

• Standard shipping charges apply based on order weight and delivery location.
• Free Shipping may be offered on promotional campaigns or on minimum order value (as decided by the company).
• Final shipping cost will be displayed at checkout before payment.

Order Tracking

• Once shipped, customers will receive a tracking ID and courier details via email/WhatsApp.
• Customers are responsible for providing a correct and complete address & contact details. The company will not be liable for delays due to incorrect information.

Undelivered / Refused Orders

• If a parcel is refused at delivery or undeliverable due to wrong address/phone number, reshipping charges will be borne by the customer.
• No refund will be issued for such cases.

Company Liability

• We ensure safe packaging and timely dispatch. However, once the order is handed over to the courier, delays due to weather, strikes, or courier issues are beyond our control.

In case of damaged or missing